Terms, Compliance & Policies

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Disclaimer

Our soaps, perfumes, and lotions are handcrafted using natural ingredients. Visual textures and color shades may vary slightly between batches. Perform a 24-hour patch test prior to full application. For external use only; do not ingest.

POPIA Privacy Policy

In accordance with Section 24 of the Protection of Personal Information Act (POPIA), Zwelibanzi Soap collects personal details strictly to process and dispatch orders. We do not sell or share data with third parties. You maintain the right to request permanent erasure of your personal data by contacting admin@zwelibanzi.co.za.

Return, Refund & Exchange Policy

Hygiene Restrictions: Due to health and hygiene standards, opened, used, or unsealed soaps, perfumes, or lotions cannot be returned or refunded.

Unopened Returns: Unopened individual products in original packaging may be returned within 14 days at the customer's shipping expense.

Damaged Goods: Report items damaged in transit within 48 hours to sales@zwelibanzi.co.za with photographic evidence for immediate replacement.

Delivery Policy

We deliver nationwide across South Africa. Standard delivery takes 4–6 business days. A flat fee of R90 applies to orders under R500; orders of R500 or more receive FREE delivery.

Contact Details

Trading Name: Zwelibanzi General Dealer t/a Zwelibanzi Soap

Physical Address: 7131 Sunshine St, Mayfield, Benoni, 1513, Gauteng, South Africa

Phone / WhatsApp: +27 83 559 1355

Enquiries: sales@zwelibanzi.co.za

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